Welcome to CutieHats! We are constantly creating new items so keep checking our store. If you would like a custom order feel free to ask, we can make most anything.
WAIT TIME UNTIL SHIPMENT IS 5 business DAYS!!!!!!!
WE ARE NO LONGER ACCEPTING CHRISTMAS ORDERS.
We accept Paypal and money orders. If you are sending a money order please inform me upon checkout. If payment is not received within 7 days of purchase the transaction will be canceled. Your item WILL NOT be added to our queue until we receive the payment AND size. When that information is received then the wait time and shipping time will begin.
Wait time is 5 business days until shipment (larger orders sometimes take longer). Wait time is for item construction, it does not include shipping time. Tracking is included for US, INSURANCE IS NOT INCLUDED. If you need items insured or faster shipping contact us so we can make a listing with the updated cost. We cannot be held responsible for USPS loss.
Items are shipped first class mail with delivery confirmation and should arrive in 2-5 days AFTER wait time (for US orders).
International shipping time takes 2-5 weeks, please order accordingly. There is no tracking on first class international packages once they leave the US. If you want tracking please contact us.
Refunds and Exchanges
If you are not completely satisfied with your purchase, please contact us to discuss. If approved you may return your item within seven days of receipt for a full exchange of the item price less shipping costs. You may also opt to exchange the item for another one in my shop. There are no returns for newly created items.
Additional Policies and FAQs
If purchasing a hat, please remember to send size and age in the "note to seller" section on Pay pal.(See size chart below). Shipping and handling time depends on how quickly size information is received by buyer. We want to get your item to you as quickly as possible so this information is vital. If you have any special needs with size or materials please let us know before purchasing.
XS: 14"-16", preemies-newborn
S: 16"-18", 6-12 mos
M: 18"-20", 1-4 yrs
L: 20"-23", 5 yrs and up (most adults)
XL: 23"-25", adults with large head or hair